Support & Management

Work even faster, with fewer things to worry about

Stop worrying about server monitoring and maintenance. Get quicker, broader access to our 24/7 support team. And access time-saving features on your hosting platform.

No more responding to incidents and alerts

If your most important website goes down at 3am, who's getting out of bed? When we're monitoring your servers and containers, we'll also respond to incidents like outages or excess load. Whether it's the middle of the night or it's your busiest day of the year, we're on the job. Things are often solved before you'd even notice an issue.


Even higher standards of 24/7 support

With Business or Premium Support and Management you'll have more and faster ways to contact our support team. When you do, you'll be able to get help not only with your hosting platform, but also the applications that you're running on it. You can even have customized SLA if your business needs one.


Time-saving developer tools

When you add Business or Premium Support and Management to your Webslice Containers, you unlock tools that supercharge your productivity.

Platform support for every customer, every container, and every server.
$ 0

More proactive services, broader support, and advanced platform features.
$ 50

+ $2.50 per container (USD, monthly)

Get all Business tier services and developer tools, plus the highest level of 24/7 support
$ 350

+ $5 per container (USD, monthly)

Support Method
Community & Email
Standard + Live Chat
Business + Phone
Support Coverage
Platform Only
Platform & App
Platform & App
24x7 Monitoring & Response
24x7 Monitoring & Response
Premium & Customisable
Automatic Container Updates
Container Cloning & Sync
Simple Cache
One-Click Backup Restore

Platform support vs Application support

What would you like our support team to help you with? Platform support is free and available to everyone. Business and Premium tier customers can also access Application support. This broadens the range of issues that our support team can help you with.

Platform support covers your Webslice platform. We'll help solve issues affecting your servers, containers and our network. We'll also answer questions about the Webslice Console's functions and features. This support does not cover anything running inside your Containers.

Application support covers parts of the software that run in your Containers, and more advanced technical questions. While we won't write or debug code for you, we'll answer questions about performance issues, crashes, or why your website may have stopped working.

Save time and worry less, like these happy customers

  • Running Craft CMS websites on your solid managed containerised platform allows us to concentrate on building without having to worry about managing backups, server upgrades and software upgrades. It’s reliable, secure and cost effective.

    Mark Collister
    Director, The Fold
    Mark Collister - Director, The Fold
  • You've allowed us to focus a lot less on hosting and more on design & dev which means we can offer more to our clients in return. We love your containers!

    Dan H.
  • As we grew we were self-hosting some services which are now hosted by you (and others). Having someone else feeding and watering the servers is one less maintenance task we no longer need worry about.

    Rob I.
    Australasian Audio Engineering  logo